At Digital Warehouse we are committed to excellence regarding the support we provide to all our customers before, during and after your sale. You can contact us in many ways: On-line, by phone or via fax. No matter which method you choose, you will find our Customer Service Support Staff to be concerned, knowledgeable and helpful. Remember, we are not satisfied until you are. Carefully read the information below regarding the proper handling of your New-Open-Box (NOB) equipment. Following these guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transactions.

Receiving Your Order

When you receive your order, please follow these guidelines:

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Digital Warehouse within two business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.

Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.

Keep your Invoice with your important records.

Read all instruction manuals BEFORE testing your equipment.

Digital Warehouse will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.

Return / Exchange Policy

 We strive to save you up to 80% off the list price on most-in-demand internetworking communications hardware and we want you to be totally satisfied with your purchase. If you are not 100% satisfied, we will exchange the item within 30 days or issue you a company credit towards purchase of another item. We do not issue cash or credit refund for returned items under any circumstances. All sales are final.

Prior to returning any item, you must call Customer Service for pre-approval and obtain an RMA number. Items can be returned only if in original packaging, same New-Open-Box (NOB) condition as sold with literature/instructions and blank warranty cards. Place the manufacturer's box into a shipping box. Do not put any stickers or labels on the original manufacturer's packaging. Please ship the items back to us prepaid. For your protection, make sure to insure the package. Digital Warehouse cannot be responsible for lost or damaged packages.

Products returned to us must have an RMA (Returned Merchandise Authorization) to be accepted by our receiving department. You can issue a request for return at  www.digitalwarehouse.com/dwtac

NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER

Warranties

New-Open-Box (NOB) equipment is covered under each manufacturers own warranty. Demo and pre-owned products carry a One-Year warranty. Warranty covers DOA equipment or equipment failing to perform to manufacturers specs during the first 90 days of purchase. Warranty does not cover misuse and/or damage due to improper installation and/or operation of the equipment. A RMA is issued when the equipment received is determined to have a specific defect. No item can be returned without a Return Merchandise Authorization Number. RMAs are issued up to 90 days from the invoice date. Customer is responsible to return the defective item within 10 days after the issuance of RMA in its original box with all cables, manuals, accessories, etc. Freight pre-paid. Collect shipments will not be accepted. Customer will be charged for any item missing. RMAs not returned within 10 days will be cancelled.  We will repair and/or exchange and return the equipment under warranty within 10 working days following its receipt. No other implied or explicit warranty of any kind is offered.

Contact Customer Service

Phone: 800-439-8558 (USA)
            718-707-8888 

Fax:     718-392-2518

Monday - Friday 8:30 a.m. to 5:30 p.m. EST (USA)