Q:
Who
is Digital Warehouse?
A:
Digital
Warehouse is the leading global single-source supplier
of pre-owned networking hardware for the Internet to
the enterprise, education, government and Telecom/ISP
markets.
Q:
What
does Digital Warehouse do?
A:
Digital Warehouse buys/sells/rents and leases
routers, switches, access servers, security and VPN
connectivity hardware, VoIP and IP Telephony equipment
through a variety of channels including direct and via
the Internet.
Q:
Why
do Fortune 100 companies choose us?
A:
To save
50-80% off list price in purchasing Digital Warehouse A+ Certified products.
Q:
What
makes us different than our competitors?
A:
Our aggressive pricing, our quality Refurb
products, our knowledgeable
support and our unmatched customer service.
Q:
Who
are our references?
A:
With
over 18,000 satisfied customers worldwide, Digital
Warehouse is your No. 1 source for pre-owned network
hardware. Ask your sales
representative for our customer references.
Q:
Where
are we located?
A:
Digital Warehouse USA, Inc. is located at 12-11 43rd Ave. Long Island City, NY 11101, USA. Long Island City is in Queens, one
of the 5 boroughs of New York City. Directions to our
location can be found at Direction
to Digital Warehouse.
Q:
How
long have we been in business?
A:
Digital Warehouse has been in business since 1994.
Q:
What
products do we carry?
A:
We
carry Cisco, Juniper, Extreme, Foundry, Nortel, Lucent
and other network infrastructure equipment with wide
installed base.
Q:
Do
we have it in stock?
A:
With
millions of dollars in inventory of New-Open-Box (NOB) and/or A+ Certified Pre-Owned Routers
and switches, chances are that what you are looking for
is in stock. If not, we go through our network of
worldwide suppliers, we will find what You need in 24-48
hours. Just Email us your wish list.
Q:
What
does A+ Certified
mean?
A:
All A+ Certified
networking products pass a grueling
28-point inspection, upgrade and update checklist. This
includes testing under a variety of conditions to ensure
that electronics, connectivity ports, memory
configuration, firmware/software and electrical
components perform to Digital Warehouse A+ Certified
standards.
Q:
Does
Digital Warehouse's A+ Certified pre-owned
products comply with manufacturers software transfer
and licensing requirements?
A:
Yes. When and if the manufacturer requires re-licensing of
software for secondary market products, we include the
re-licensing software part number and cost in our
quotes. To comply with manufacturers software
re-licensing requirements, our customers orders must
include that item.
Q:
Are
Digital Warehouse A+ Certified pre-owned
products eligible for manufacturers support contract?
A:
Each manufacturer has its own policy in providing support
for secondary market equipment. Some require proof of
software re-licensing and others may require an
inspection prior to accepting that equipment for a
support contract. It is our policy to inform our
customers as to the specific requirements of each
manufacturers support policy prior to sale of any
maintenance contracts.
Q:
How
do Digital Warehouse A+ Certified
pre-owned products differ from manufacturers own
pre-owned products?
A:
A+ Certified is a Trademark of Digital Warehouse
and differs from products sold by the manufacturer and
any other supplier. We guarantee our A+ products to work
to the original manufacturers specifications for a new
product.
Q:
What
is Digital Warehouse's warranty?
A:
1-Year on all pre-owned products
Q:
How
do I check my order status?
A:
You
may check the status of your order online at www.digitalwarehouse.com/CRM
using your Email address and the password which is
provided to you by your Account Manager.
Q:
How
do we ship?
A:
We ship via FEDEX
worldwide. You can choose from various FEDEX service
options to meet your delivery requirements. Check out www.fedex.com
for additional information.
Q:
What
are our payment methods?
A:
We accept corporate and government POs, as well as
domestic USA Visa, MC, Amex and international wire
transfers. Sorry no CODs.
Q:
Do
we provide pre-sales and post-sales technical support?
A:
Yes. Prior to purchasing, your sales team which
consists of your Account Manager and a certified Technical Support
Engineer will assist you in product selection. Should
you need post-sales support the same team can assist you
with installation and configuration questions.
Q:
Do
we rent/lease equipment?
A:
Yes.
We rent out and lease equipment from one month to
3 years. Contact our rental/leasing specialist at
1-718-707-8888 or Email us.
Q:
Where
do we get our Pre-owned equipment from?
A:
From
a variety of sources including equipment which we
get back from rental/lease as well as
returns, exchanges and trade-ins from our
customers.
Q:
How
do we handle defective equipment?
A:
We
will repair or exchange any
products which fail to perform to manufacturers
specification within the warranty period. For our
complete sales terms, see www.digitalwarehouse.com/fastsell
Q:
What
is an RMA and when is it issued?
A:
Products
returned to us must have an RMA (Returned Merchandise
Authorization) to be accepted by our receiving
department. You can issue a request for return at www.digitalwarehouse.com/dwtac
Q:
What
is our international sales procedure?
A:
We
have customers in over 100
countries worldwide. Our Sales Representatives speak a
variety of different international languages including
Spanish, Hebrew, Farsi, and we have on stand-by German,
Italian, and French translators which can assist
you with your purchases. Our sales terms are at: www.digitalwarehouse.com/fastsell.
Q:
Can I
buy new Cisco equipment through Digital Warehouse?
A:
Digital Warehouse’s core business is to sell fully tested and A+ Certified Pre-Owned or New-Open-Box (NOB) networking hardware. When you need factory new Cisco products or Smartnet, we work with a Cisco Gold Partner to handle your specific needs. In such cases, you will purchase the new equipment or Smartnet directly from one of their Authorized Channel Partners.
For
additional information, please Email us.
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