CAT-1: New-Open-Box (NOB), meaning, not factory sealed and/or used very briefly for demo purposes- complete in the original box with manufacturer's original serial number, manuals, cables, power cord, mounting brackets and all other options and accessories unless specified otherwise in our PO.

CAT-2: Pre-owned equipment, meaning working to manufacturers specs, cosmetically in good condition free of dents, scratches, discoloration, etc., complete with manufacturer's original serial number, manuals, cables, power cord, mounting brackets and all other options and accessories unless otherwise specified in our PO.

Condition and Warranty: We only buy CAT-1 or CAT-2 equipment unless specified otherwise in our PO. We do not buy equipment with missing components, cosmetically damaged equipment, repaired equipment, non-working or defective equipment, equipment without original serial number manufacturers, and equipment not legally owned by the seller. Seller agrees to a 30-day exchange/refund warranty on equipment being purchased.

Quotes and Bids: We must receive a written quote/estimate for purchases of goods/services from our suppliers and suppliers within 3 business days after it is requested and prior to issuing a PO. Our purchasing is done entirely with faxed POs. When we bid, it is always in writing and the bid is valid for the next 3 business days after it is submitted. This bid is not a commitment to purchase, but rather an indication of our interest in purchasing the equipment offered to us. We reserve the right to modify and/or withdraw this bid at anytime without prior notice.

Purchase Orders: We expect the seller to immediately notify us regarding the acceptance/rejection of our bid and/or POs. Seller's acceptance of our bid does constitute a purchase agreement. We reserve the right to change quantity, add/remove line items or modify buy prices when we issue a PO. We do not use verbal POs and always fax our written POs. Supplier must only ship items specified in our PO and none other. Supplier must get our approval for any missing and/or added items prior to shipment.

Suppliers are REQUIRED to email the tracking information to as well as the company COD check amount for each box as soon as the carrier picks up the shipment.

Payment Terms: We pay Net 30 unless otherwise specified in our PO. We do not accept COD shipments from first time sellers. Payment is promptly made in form of company check (or at times wire-transfer for international purchases only) within days after we receive the invoice for the equipment with associated serial numbers. Our LAB must certify the equipment as working to manufacturer's specs before payment is made. We do not pre-pay and do not use certified form of payment and/or domestic wire-transfer under any circumstances. For deals valued at $25K and more we may consider FLY and BUY option with certified funds. We provide suppliers with our bank and trade references when that information is requested.

Packaging: Seller is responsible for properly packaging the equipment using bubble rap, foam, etc. in order to insure that the equipment is not damaged in transit. Each box must have a packing slip indicating what is in the box. Damage to the equipment due to improper packing is at seller's risk. Damaged equipment will be shipped back collect to the seller with or without a return authorization. We do not act as an intermediary between the shipper and the freight company to resolve damaged goods issues.

Delivery: We must receive the equipment in accordance with the shipping instructions on our purchase order. The purchaser must approve any delays in shipment. We reserve the right to cancel our PO and/or payment when equipment is not received as specified. If the equipment is not what was ordered or is incomplete when received, it will be immediately returned to seller with or without a return authorization.

Non-performance:It is our intent to build a win-win relationship with our suppliers and suppliers. When you accept a PO from us, we expect the equipment to be delivered to us as agreed upon. If you fail to deliver the equipment, we will stop using you as a supplier. Thank you for your interest in doing business with Digital Warehouse.