History

Digital Warehouse began operations from a small office and a handful of people in 1994 and has since grown into an internationally recognized company with over 15,000 customers worldwide and offices in the US, Europe, Asia and Latin America.

Reliability

Since 1994, Digital Warehouse has consistently enjoyed unprecedented growth year-after-year.

This unparalleled growth has been achieved through our unwavering commitment to customer care, the highest quality pre-owned products and excellence in executing our day-to-day responsibilities.

Digital Warehouse employees and partners in the USA and around the world strive to follow our Code of Ethics in dealing with our customers, our suppliers and all the people we come in contact with every day. Hence, you are assured that you will never experience what thousands of others have experienced in buying from online auction houses when you choose us as your supplier.

Digital Warehouse products are certified as ORIGINAL OEM equipment with actual serial numbers. Each piece of equipment has a Certificate Of Authenticity. Our outstanding reputation, and our impeccable integrity in the marketplace, is of paramount importance to us. We sincerely hope that this will provide you with the added peace of mind you need in doing business with us.

Thank you for choosing Digital Warehouse. We will make every effort to ensure your total satisfaction at every point of contact with our staff.

Quality

Digital Warehouse's A+ Certified Quality Assurance Guarantee Program (A+Q) underscores its commitment to provide the highest-quality pre-owned networking products and services to its customers worldwide.

The A+Q quality standard places a greater emphasis on top management involvement in the Quality Assurance System. Additionally, the new standard now extends the company's Quality Assurance System to include customer-focused elements, including understanding needs, meeting requirements, keeping customers informed, and measuring satisfaction.

Digital Warehouse monitors information relating to customer perception through the use of a comprehensive, 3rd party-administered, customer satisfaction survey, online focus groups, in-depth phone interviews with key customers and Executive Briefings.

Digital Warehouse's A+Q Program represents an industry-recognized level of quality for pre-owned Cisco, Juniper, Foundry, Extreme, Alcatel and other networking products which extends beyond the cosmetic appearance to ensure the pre-owned A+ Certified Products meet the Original Equipment Manufacturer's new product quality standards in terms of functionality, completeness, packaging warranty and post-sales product support.

Service

As of July 31, 2005, our Customer Satisfaction Index stood at 98.7%. This remarkable achievement is due to our intense focus on ensuring our customers receive prompt attention to, and resolution of, their issues during the entire sales process. Increasing customer satisfaction is not only a goal but rather a Core Value of our Company. Each Digital Warehouse employee is extensively trained to provide the highest level of customer service to our customers at each and every point of contact.

Support

Digital Warehouse Customers have access to a highly trained technical support staff. To serve your best interests, Digital Warehouse Customer Support Network Engineers specialize in multi-vendor solutions across a complete range of product lines including Cisco, Juniper, Foundry and Extreme Networks.

• Pre-sales Support - This service allows you to consult our experts before you purchase equipment, saving you time and money when choosing the right solution for your needs. Call our Pre-sales Customer Support Hotline at 718-707-8838 (US) to obtain FREE Pre-sales technical support.
• Post-sales Support - You will receive free post-sales support for simple configurations and/or installation questions from our team of Cisco Certified (CCNAs, CCDAs, CCDPs, and CCNPs) Customer Support Network Engineers. Call 718-707-8842 (US) to obtain fast and courteous Post-sales support.