Digital Warehouse | Used Cisco | Used Alcatel | Used Juniper Frequently Asked Questions
Q: Who is Digital Warehouse?
A: Digital Warehouse is the leading global single-source supplier of refurbised used Cisco, Juniper, Alcatel networking and data center hardware equipment for the Internet to the enterprise, education, government and Telecom/ISP markets.
Q: What does Digital Warehouse do?
A: Digital Warehouse buys/sells/rents and leases routers, switches, access servers, security and VPN connectivity hardware, VoIP and IP Telephony equipment through a variety of channels including direct and via the Internet.
Q: Why do Fortune 100 companies choose us?
A: To save 60-90% off list price in purchasing Digital Warehouse A+ Certified products.
Q: What makes us different than our competitors?
A: Our aggressive pricing, our quality Refurb products, our knowledgeable support and our unmatched customer service.
Q: Who are our references?
A: With over 18,000 satisfied customers worldwide over 20 years in business, Digital Warehouse is your No. 1 source for pre-owned network hardware. Ask your sales representative for our customer references.
Q: Where are we located?
A: Digital Warehouse USA, Inc. is located at 989 Avenue of the Americas, 4th Floor, New York City, NY 10018, USA.
Q: How long have we been in business?
A: Digital Warehouse has been in business since 1996
Q: What products do we carry?
A: We carry Used Cisco, Juniper, Extreme, Foundry (Brocade), Alcatel-Lucent, Force10 and other network infrastructure hardware
Q: Do we have it in stock?
A: With millions of dollars in inventory of New-Open-Box (NOB) and/or A+ Certified Pre-Owned Routers and switches, chances are that what you are looking for is in stock. If not, we go through our network of worldwide suppliers, we will find what you need in 24-48 hours. Just email us your wish list.
Q: What does A+ Certified mean?
A: All A+ Certified networking products pass a grueling 28-point inspection, upgrade and update checklist. This includes testing under a variety of conditions to ensure that electronics, connectivity ports, memory configuration, firmware/software and electrical components perform to Digital Warehouse A+ Certified standards.
Q: Are Digital Warehouse A+ Certified pre-owned products eligible for manufacturers support contract?
A: Each manufacturer has its own policy in providing support for secondary market equipment. Some require proof of software re-licensing and others may require an inspection prior to accepting that equipment for a support contract. It is our policy to inform our customers as to the specific requirements of each manufacturers support policy prior to sale of any maintenance contracts.
Q: How do Digital Warehouse A+ Certified pre-owned products differ from manufacturers own pre-owned products?
A: A+ Certified is a Trademark of Digital Warehouse and differs from products sold by the manufacturer and any other supplier. We guarantee our A+ products to work to the original manufacturers specifications for a new product
Q: What is Digital Warehouse warranty?
A: We offer a Limited Lifetime Warranty on all New Open Box (NOB) and pre-owned equipment.
Q: How do we ship?
A: We ship via FEDEX worldwide. You can choose from various FEDEX service options to meet your delivery requirements. Check out www.fedex.com for additional information.
Q: What are our payment methods?
A: We accept corporate and government POs (with an approved credit application), as well as domestic Visa, MC, Amex, PayPal, Google Checkout and international wire transfers. Sorry no COD
Q: Do we provide pre-sales and post-sales technical support?
A: Yes. Prior to purchasing, your sales team which consists of your Account Manager and a certified Technical Support Engineer will assist you in product selection. Should you need post-sales support the same team can assist you with installation and configuration questions.
Q: Do we rent/lease equipment?
A: Yes. We rent out and lease equipment from one month to 3 years. Contact our rental/leasing specialist at 1-646-695-9830 or email us.
Q: Where do we get our used equipment from?
A: From a variety of sources including equipment which we get back from rental/lease as well as returns, exchanges and trade-ins from our customers.
Q: How do we handle defective equipment?
A: We will repair or exchange any products which fail to perform to manufacturers specification within the warranty period. For our complete sales terms, see www.digitalwarehouse.com/fastsell
Q: What is an RMA and when is it issued?
A: Products returned to us must have an RMA (Returned Merchandise Authorization) to be accepted by our receiving department. You can issue a request for return via sales@digitalwarehouse.com
Q: What is our international sales procedure?
A: We have customers in over 100 countries worldwide. Our Sales Representatives speak a variety of different international languages including Spanish, Hebrew, Farsi, and we have on stand-by German, Italian, and French translators which can assist you with your purchases. Our sales terms are at: www.digitalwarehouse.com/fastsell.
Q: Can I buy new Cisco equipment through Digital Warehouse?
A: Digital Warehouse’s core business is to sell fully tested and A+ Certified Pre-Owned or New-Open-Box (NOB) networking hardware. When you need factory new Cisco products or Smartnet, we work with a Cisco Gold Partner to handle your specific needs. In such cases, you will purchase the new equipment or Smartnet directly from one of their Authorized Channel Partners.
For additional information, please email us.